Frequently Asked Questions

1. How long does shipping take?

We offer standard shipping (3–7 business days) and express shipping (1–3 business days). Orders are processed within 1–2 business days.

2. Where do you ship from?

Most of our products ship from warehouses in the US or trusted international fulfillment centers, depending on item availability and your location.

3. Can I track my order?

Yes! Once your order ships, we’ll email you a tracking number. You can also visit our Track My Order page anytime.

4. What if I received a damaged or wrong item?

Please contact us within 48 hours of delivery with a photo. We’ll issue a replacement or full refund — no worries.

5. What is your return policy?

You can return unused items within 14 days of delivery. See our full Shipping & Returns policy for details.

6. Can I change or cancel my order?

If your order hasn’t shipped yet, contact us immediately at furypethelp@gmail.com and we’ll try our best to help.